Support Hub – arneclothing.com
Customer Assistance
Order Help
- Tracking My Order: Check your account dashboard or confirmation email
- Changing an Order: Contact us within 1 hour of purchase
- Missing Items: Report via your order details page
Shipping Information
- Standard Shipping: 3-5 business days (free over $100)
- Express Shipping: 1-2 business days ($14.99)
- International Orders: 7-14 days (customs fees may apply)
Returns & Exchanges
- 30-Day Return Policy: Unworn items with tags
- How to Return: Initiate via your account
- Refund Processing: 5-7 business days after receipt
Product Care
Fabric Guidelines
- Washing Instructions: Follow garment care labels
- Storage Tips: Keep in breathable garment bags
- Repairs: Basic mending guide available
Sizing & Fit
- Size Charts: Detailed measurements per product
- Fit Advice: Customer reviews highlight sizing
- Alterations: Recommended tailors list
Payment & Accounts
Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay/Google Pay
Account Management
- Password Reset: Use “Forgot Password” link
- Order History: Full purchase records available
- Preferences: Update communication settings
Troubleshooting
Website Issues
- Clear browser cache
- Try alternate browsers (Chrome, Safari)
- Disable ad blockers temporarily
Common Questions
- Gift Wrapping: Available at checkout
- Pre-Orders: Ships by date on product page
- Discount Codes: Apply at payment stage